FAQ

What is your return policy?

We do not accept returns on physical products unless you receive a damaged product. We offer no returns or refunds on digital products. If you have an issue downloading your digital product, please reach out to us right away so we can correct this issue.

Shipping - Physical Products:

Current processing times on all physical products is 7 business days, however, we strive to ship orders out as quickly as possible. Shipping in the USA can take anywhere from 2-14 business days for standard shipping. If you need your item sooner, please choose priority shipping at checkout. WE CURRENTLY ONLY SHIP PHYSICAL PRODUCTS WITHIN THE UNITED STATES - but we do sell the digital files for most products so you can print them yourself at home. 

Digital Product Delivery:

All digital products will be sent via download link to your email listed during payment within minutes of payment. 

Can I apply a discount code after placing my order?
No, unfortunately discount codes must be entered at checkout and they cannot be applied to an order after it has been placed. If you are experiencing a technical issue while trying to apply a discount code, please reach out to us before placing your order and we would be more than happy to help!

Where is Auburn Row Design located?

We are located in the state of Kentucky in the United States.